Some travel management company representatives are unhappy with revisions to American Airlines’ ARC agreement addendum that set conditions for fees charged to their clients on bookings with the airline.
Some TMCs have told clients they would need to charge higher fees on NDC bookings to cover reduced productivity and GDS incentive revenue. Precedents for this sort of thing, also for such reasons as lower commissions or other process costs, include American Express Global Business Travel’s surcharges for Qantas and Southwest, and other TMCs’ higher charges for bookings . . .