American Airlines is assembling a special servicing desk to help travel agencies with “NDC bookings,” a spokesperson confirmed.
AA’s plan to make upwards of 40 percent of its content non-bookable through legacy indirect distribution has generated apprehension regarding post-booking tasks. How will TMCs deliver sufficient service when new connections between themselves, the airline and global distribution systems aren’t fully functional? Some are saying they can’t. Servicing booking records they don’t control from the start can be problematic, if not impossible . . .