One consequence of airlines externalizing the cost of distribution is that it’s pushed to corporate customers. American Express Global Business Travel as of Feb. 20 will invoice clients an extra 3 percent of the ticket price (excluding taxes and airport fees) on all bookings with Qantas purchased in Australia.
According to a copy of a GBT client letter obtained by The Company Dime, the move is designed to ensure customers “continue to enjoy an efficient and transparent booking environment.”
The program is similar to other Amex GBT initiatives, such as a . . .