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Home Business Travel

The Emotional Toll Of Frontline Labor

December 16, 2022
in Business Travel
The Emotional Toll Of Frontline Labor


For more than two decades, Alicia Grandey, a professor of psychology at Penn State, has been studying how the mistreatment of frontline service workers affects their health and productivity. The behavior she examines ranges from verbal abuse to racial or sexual harassment. She also looks at ambiguous circumstances, in which it’s unclear whether any harm…

The post The Emotional Toll Of Frontline Labor appeared first on The Company Dime.



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