San Diego — Education sessions at the Global Business Travel Association’s annual convention last month had a few main themes, with risk, sustainability and payment getting lots of attention. Distribution also enjoyed significant airtime, but not the hotel or car rental kind. Airline distribution sessions were packed.
For many, the prevailing feeling was that the industry had picked up from where it was pre-pandemic, which is to say, not yet next-gen.
Complex servicing of non-traditional bookings in corporate . . .